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Site desgined and maintained by Spencer Rowley, copyright 2006
Warranty process
Site desgined and maintained by Spencer Rowley, copyright 2006
Standard Warranty
"The merchandise is warranted to be free from defects of Workmanship or material. The duration of the warranty is 12 months from date of sale to the end user. Any product subject to a warranty claim should be delivered to the Brits manufacturing facility of Shock-Doc and the manufacturer shall endeavour to repair or replace the faulty unit within 72 hours from delivery to the manufacturing facility. It shall be in the sole discretion of Shock-Doc either to repair or to replace the faulty unit. Shock-Doc reserves the right to reject a warranty claim, should there be a suspicion that the unit has been tempered with, or if they suspect the unit has broken due to misuse, and to charge for any repairs to such a unit. The repaired/replaced unit will be similarly warranted but only for the balance of the duration of the original warranty.
The warranty will apply only to units which the user proves became defective in normal and proper use"
The warranty will apply only to units which the user proves became defective in normal and proper use"
Limitation of Liability
"The Shock-Doc product is supplied merely as an indicator of the condition of a vehicle's shock absorbers. However, the product is only intended to be used as a guide to the technical personnel advising the client on the condition of the shock absorbers. The final advice on the condition of the shock absorbers rest with the technical personnel advising the client, and the final decision to replace shock absorbers tested with the Shock-Doc unit rest with the client.
It is the responsibility of the end-user of the Shock Doc unit to advise the client in this regard. In the event of incorrect assessment by a Shock Doc unit due to malfunction of the unit, Shock Doc's liability shall be limited to the purchase price of the Shock Doc unit and Shock Doc will not be liable for any direct or indirect labour or any direct or indirect damage caused by the use of such unit."
Warranty Claims and Registration
Warranty claims must be handled directly between the Retailer and Shock Doc and need to be communicated as such by the Wholesale Distributor.
The moment the unit is sold to a Retail Outlet, the invoice from the Wholesale Distributor needs to be faxed to Shock Doc's Sales Representative in order for Shock Doc to register the Activation of the Warranty. The Shock Doc representative will then confirm the activation of the warranty and fax a certificate to the Retailer which he needs to keep as a record. The Retailer should be offered the extended warranty immediately, and, should he be interested, the transaction will be concluded between Shock Doc and the Retailer.
Should there be a claim, a warranty claim needs to be registered via fax to the Shock Doc Sales office by the Retailer, abd a warranty Claim Form (available from the Sales Office, or download here) needs to be completed.
See here for contact details.
Once the warranty is registered and confirmed, the unit, together with the warranty number, must be sent via courier, at the Retailer's cost, to our manufacturers near Brits, outside Pretoria:
Ventek
P.O. Box 1101
Ifafi
0260
If the claim is accepted, the unit will be repaired/replaced as per the Standard Warranty Clause and shipped back to your premises at Shock Doc's cost, and the original courier costs will be refunded once the courier bill has been received by our Sales Office.
It is the responsibility of the end-user of the Shock Doc unit to advise the client in this regard. In the event of incorrect assessment by a Shock Doc unit due to malfunction of the unit, Shock Doc's liability shall be limited to the purchase price of the Shock Doc unit and Shock Doc will not be liable for any direct or indirect labour or any direct or indirect damage caused by the use of such unit."
Warranty Claims and Registration
Warranty claims must be handled directly between the Retailer and Shock Doc and need to be communicated as such by the Wholesale Distributor.
The moment the unit is sold to a Retail Outlet, the invoice from the Wholesale Distributor needs to be faxed to Shock Doc's Sales Representative in order for Shock Doc to register the Activation of the Warranty. The Shock Doc representative will then confirm the activation of the warranty and fax a certificate to the Retailer which he needs to keep as a record. The Retailer should be offered the extended warranty immediately, and, should he be interested, the transaction will be concluded between Shock Doc and the Retailer.
Should there be a claim, a warranty claim needs to be registered via fax to the Shock Doc Sales office by the Retailer, abd a warranty Claim Form (available from the Sales Office, or download here) needs to be completed.
See here for contact details.
Once the warranty is registered and confirmed, the unit, together with the warranty number, must be sent via courier, at the Retailer's cost, to our manufacturers near Brits, outside Pretoria:
Ventek
P.O. Box 1101
Ifafi
0260
If the claim is accepted, the unit will be repaired/replaced as per the Standard Warranty Clause and shipped back to your premises at Shock Doc's cost, and the original courier costs will be refunded once the courier bill has been received by our Sales Office.
See the downloads page for Warranty Registration and Claim forms
The Product
